Seeking a Senior BMC Remedy ITSM Consultant to join our teams, you will focus on BMC development, configuration, and integration, and participate in complex integration projects. You will provide expert-level services for BMC Remedy ITSM, collaborate with clients, troubleshoot issues, and stay updated with industry trends.
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Serve as the technical expert in optimizing and leveraging ServiceNow best practices with a strong focus on configuration versus customization. Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders. Lead customer design workshops focused on ServiceNow Platform and Solution technology.